Sitterly resources
Help center
Short answers to the questions we hear most, by topic.
Bookings
How do I book a new visit?Clients
Open Book a visit from your home screen, choose a service, your times, and which pets are coming along. Your business confirms the request and you get a confirmation message.
How do I cancel a booking?Clients
Open the booking and tap "Cancel booking". You will see any fee or refund before you confirm.
How do I set up recurring visits?Clients
Open Recurring. Tap "Set up a recurring schedule" or "New". When it is ready, tap "Submit for approval". Your pet care business must approve it before any visits are booked.
How do clients request a booking?Owners
Share your booking form link. Requests land in Bookings for you to review, and the client gets a confirmation message when you confirm.
Visits and reports
How do I check in and out of a visit?Sitters
Open Today and choose the visit. Tap "Start visit" when you arrive. Tap "End visit" when you leave.
How do I write a visit report?Sitters
Open the visit. Tap "Write report" after the visit ends, or "Continue report" during the visit. Add your notes, photos, and care details. Tap "Review & send". Then tap the button that starts with "Send to".
Where do I see completed visit reports?Owners
Open the booking detail to read the care details, notes, visit times, and photos.
Payments
How do I view my invoices?Clients
Open Billing to see invoices, past payments, and any payment due.
How do I view my earnings?Sitters
Open Earnings to see completed jobs, money waiting to be paid, and past payments.
Messaging
How do I message about a visit?Clients
Open Messages in your portal. Your message goes to the business, and the right person replies from there.
Where do client messages arrive?Owners
Client and sitter messages land in Messages. Open the conversation there to reply.
Account
How do I update my availability?Sitters
Open Settings and tap "Availability". Use "Edit weekly availability" for your usual hours. Use "Block off a day" for dates that are different.
How do I update my pet's info?Clients
Open Pets and choose your pet. Use the "Edit" button under Feeding, Medications, or Veterinarian.
How do I change my address?Clients
Open Profile. Under Personal info, tap "Edit". Update Address, then tap "Save".
Still need help?
Ask a person, or see the latest connection checks.
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